Adaptive Selling

Privacy Policy

Last updated: 2026-09-26

This policy explains how DIGITAL SMILE COMPANY LIMITED ("we", "us") collects, uses and protects information in Adaptive Selling, a shared inbox that lets businesses read and reply to messages customers send to their Facebook Pages. It applies to the website digitalsmile.pro and the Adaptive Selling application.

  1. 1. Who we are

    DIGITAL SMILE COMPANY LIMITED (CÔNG TY TNHH NỤ CƯỜI SỐ), tax code 0109224865, No. 4, Lane 151B Thai Ha Street, Lang Ha Ward, Dong Da District, Hanoi, Vietnam. Contact: contact@digitalsmile.pro, +84 915 755 885.

  2. 2. Information we collect

    From businesses and their staff who use Adaptive Selling:

    • Account details: name, email address and a hashed password.
    • Business name, team members and their roles.
    • Tags, internal notes and saved replies your team creates.

    When a Page administrator connects a Facebook Page, through Facebook Login and the Meta Graph API:

    • The Facebook user ID of the administrator who connected the Page, and the list of Pages they manage (Page ID, name and picture), so they can choose which Pages to connect.
    • A Page access token for each connected Page, stored encrypted.

    About people who message a connected Page, as provided by Messenger:

    • The Page-scoped ID Messenger assigns to that person, and their public first name, last name and profile picture.
    • The messages and attachments exchanged between that person and the Page while the Page is connected.

    Technical data: a session cookie that keeps you signed in and a language preference cookie. We do not use advertising or third-party tracking cookies.

  3. 3. How we use information

    • To show customer messages in the business's shared inbox and deliver the replies its staff write back through Messenger.
    • To let staff organise conversations with status, assignment, tags and notes.
    • To keep accounts secure, prevent abuse and provide support.

    We do not use Facebook or Messenger data for advertising, we do not sell it, we do not build profiles of people across businesses, and we do not use it to train machine-learning models.

  4. 4. Facebook permissions we request

    • pages_show_list: list the Pages you manage so you can choose which to connect.
    • pages_manage_metadata: subscribe a connected Page to our webhook so new messages reach the inbox.
    • pages_read_engagement: read the Page name and picture shown in the app.
    • pages_messaging: receive customer messages and send the replies your staff write.

    Replies are only sent by a person on the business's team, in response to a customer's message, within Messenger's standard messaging window. We do not send promotional or bulk messages.

  5. 5. Roles and sharing

    For customer conversations, the business that connects its Page decides what to do with its customers' messages; we process that data on the business's behalf to provide the service.

    We share data only with: Meta Platforms, to receive and send Messenger messages; our hosting provider, which stores data on servers we control; and authorities when required by law. We never sell personal data.

  6. 6. Retention and deletion

    Data is kept while the Page stays connected and the business account is active.

    • Disconnecting a Page in Settings, Channels deletes that Page's access token, contacts, conversations, messages and notes immediately.
    • Removing Adaptive Selling from your Facebook settings (Settings & privacy, Business integrations) sends us a data deletion request; we delete the Pages you connected and all their data, and show you a confirmation code.
    • You can also email contact@digitalsmile.pro to delete your account or any data. We complete requests within 30 days.

    See the Data deletion page for step-by-step instructions.

  7. 7. Security

    All traffic uses HTTPS. Passwords are hashed with scrypt. Page access tokens are encrypted with AES-256-GCM and are never shown in the browser. Every request is limited to data belonging to the signed-in user's business, and access for staff can be removed at any time.

  8. 8. Your rights

    You may ask to access, correct, export or delete your personal data, or object to its processing, by writing to contact@digitalsmile.pro. If you messaged a business that uses Adaptive Selling, you can also contact that business directly. We process personal data in line with Vietnam's personal data protection laws.

  9. 9. Children

    Adaptive Selling is a business tool and is not directed at children under 16.

  10. 10. Changes and contact

    We will post any change to this policy on this page with a new date. Questions: contact@digitalsmile.pro.