Every Messenger conversation, answered by the right person.
Adaptive Selling gives your team one shared inbox for the messages customers send to your Facebook Page. See who is handling each customer, leave notes for colleagues, and reply without sharing a Facebook login.
For businesses that manage their own Facebook Page.
Minh Anh
Hi, do you have an opening this Saturday morning?
Quốc Bảo
Thanks, see you then!
Thu Hà
What time do you close today?
Hi, do you have an opening this Saturday morning?
Minh Anh, 09:12
Regular customer, prefers morning slots.
Hi Minh Anh, yes, we have 9:30 or 10:30 on Saturday. Which suits you?
Lan replied. Delivered in Messenger
How a message travels
Adaptive Selling only handles messages customers choose to send to your Page, and only a person on your team replies.
- 1
You connect your Page
A Page admin logs in with Facebook and picks which Pages to connect. You can disconnect at any time.
- 2
A customer writes to your Page
The message arrives in Messenger as usual and appears in your shared inbox within seconds.
- 3
Someone on your team picks it up
Assign the conversation, add a tag, or leave an internal note that the customer never sees.
- 4
They reply, the customer reads it in Messenger
Replies are typed and sent by your staff, within Messenger's standard 24-hour reply window.
Made for small teams that share one Page
- One inbox for the whole team
- Everyone sees the same conversations. No more passing a phone around or sharing a Facebook password.
- Clear ownership
- Assign each conversation to a teammate and filter to see only yours.
- Open, pending, closed
- Keep track of which customers are still waiting for an answer.
- Tags and internal notes
- Label conversations and write notes for colleagues. Notes stay inside your team.
- Saved replies
- Type a slash and a shortcut to insert answers to common questions, then edit before sending.
- Separate staff accounts
- Give each employee their own login and remove it when they leave.
What Adaptive Selling does with your Page
It does
- Show messages that customers send to the Pages you connect
- Send the replies your staff write, one conversation at a time
- Show the customer's public name and profile picture next to the conversation
- Encrypt Page access tokens and delete a Page's data when you disconnect it
It does not
- Post on your Page, run ads or read your Page insights
- Send promotional or bulk messages
- Message people who have not written to your Page
- Sell or share your customers' data
Ready to answer customers as a team?
Create an account, connect your Facebook Page, and invite your staff. It takes a few minutes.